Customer Care
At Surging Stories, we are committed to providing exceptional customer service and support. We value our customers and strive to ensure every interaction reflects our dedication to quality, integrity, and satisfaction.
Customer Service Standards
We aim to:
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Respond to all customer inquiries within 24–48 business hours.
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Provide clear, accurate, and timely information.
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Resolve issues efficiently and fairly.
Communication Channels
You can reach us through:
We currently do not offer phone support, but we are happy to assist you promptly through the above channels.
Order Issues & Support
If you encounter any problems with your order (delays, damages, missing items, etc.), please contact us within 7 days of receiving your shipment. We may request photos or documentation to better understand and resolve the issue.
Returns & Refunds
Please refer to our Returns & Refunds Policy for detailed information. We are committed to making things right if you’re not satisfied with your purchase, within the limits of our policy.
Privacy & Security
Your personal information is important to us. We never sell, rent, or share your data with third parties. For more details, see our Privacy Policy.
Feedback & Continuous Improvement
Your feedback helps us improve! Whether it’s a suggestion, compliment, or concern, we want to hear from you. We take all feedback seriously and use it to enhance your experience.